Politique de remboursement

Return Policy

At Riverbank Shops, we strongly believe in providing our customers with a fair, transparent, and hassle-free shopping experience. Please take a moment to review our return policy for a smooth process.

General Return Policy:
Some products, due to their nature, are non-returnable. Please refer to the product description for specific details. Each product features a return policy section on its description page, outlining eligibility and conditions.

Supplier-Specific Policies:
Products from different suppliers may have unique return policies. Refer to the product description for supplier-specific details.

Cost of Return Shipping:
Unless the product is incorrect or damaged, the customer bears the cost of return shipping.

Requesting a Return:
All return requests must be sent to our customer service email address at returns@riverbankshops.com. Our dedicated customer service team will promptly provide detailed return instructions.

Approved Returns:
Refunds will only be issued for returns that have been approved by our team. Await confirmation from us before returning the product.

Incorrect Shipment or Damaged Products:
If you receive an incorrect item or a damaged product, please contact our customer service immediately.
We will handle the return shipping and provide further instructions.

Thank you for choosing Riverbank Shops. If you have any questions or concerns, our customer service team is here to assist you.

Your satisfaction is our priority.